Exchange & Return Policy:

What do i do if my order was damaged in transit?

Should there be any issue with the product(s) received, such as breakages during transit etc. please notify us within 48 hours of receipt, any claims pass this time period will be null and void.

Should the package arrive damaged for any reason, please make sure to take photos of the received parcel so that we may use those to query the damage with our courier. Please Email the photos along with your order details to – SWEATGYMAPPARELSA@GMAIL.COM and we will assist further with a replacement. 

Will I be able to exchange the item/size if it doesn't fit or i don't like it?

We stand behind everything we sell. If you are not satisfied with your clothing purchase, you can return it for a replacement within 7 days of receipt.

In the event that the garment/size you’ve chosen isn’t a suitable fit, you will be able to exchange it by returning the item(s) back to us, either by using a courier of your choosing or by dropping it off at our studio (BEDFORDVIEW). Once the items are received in good order, we will send the replacement in exchange, without any additional courier costs for the shipping of the replacement item. The responsibility of returning the item however, will be up to you as the customer. Should you require a collection to be made on your behalf, you can request so at an additional cost.

In such case, please Email us to – sweatgymapparelsa@gmail.com with your return/exchange request.

You must have a proof of purchase for all returns and exchanges.

When products are returned, please make sure that all the products are in the same condition as they have been received and haven’t been washed nor warn. Please make sure that the exchange item(s) are delivered to us within 10 days of notifying us about your desire to exchange the product(s), any returns passed the 10 days will be void and not eligible for refund.

You may exchange your purchased product for a different size/color, different item or alternatively request store credit or a refund. Please note that in case of a refund or credit request, the refund/credit will be processed for the costs of the items purchased and returned, we cannot refund any additional shipping costs as those are non refundable.

Please note, some items can go out of stock quickly, as a result, we may not be able to always make the desired exchanges, but we will do our best to find a suitable solution.

When shipping back your return/exchange, note that the item is your responsibility until it reaches us.

For your own protection, we recommend shipping your package with a carrier that can provide tracking and insurance. SWEAT S.A will not be held responsible for packages lost in transit.

Please also note that should there be a refund request issued for an order that has no apparent product faults where a ‘free shipping’ option was redeemed, a deduction of the standard shipping fee will be applied to the total of the order and only the remainder will be refunded, as the order will no longer qualify for the ‘free shipping’ option.